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Subscription & cancellation policy

SUBSCRIPTION AND CANCELLATION POLICY

Ensure that your country is correctly selected during registration so that pricing is shown accurately for your location. The subscription fees for ValySond vary by country, and the exact amount payable will always be displayed during sign-up. If you notice any discrepancies in the pricing shown for your account, please contact our support team at [email protected].

1. Subscription & Billing

ValySond offers a variety of subscription plans. Details regarding pricing, subscription terms, and billing cycles are displayed on our website and during the registration process. We process payments through secure channels such as Visa and MasterCard, using industry-standard encryption to protect your information.

Your subscription fee, billing interval, and any applicable trial period depend on the specific plan and country selected at sign-up. The table below provides an overview of the available plans by country.

2. Trials

By enrolling in a membership plan with ValySond, you give permission for your payment card to be charged for the trial period and, if you continue, for the ongoing subscription fee. Once your account is created, a confirmation email will be sent to the email address provided during sign-up, including billing information.

A reminder email will also be sent—seven days prior to trial expiration, or immediately after purchase for shorter trials—containing the trial’s expiration date, your purchase invoice, and these Terms of Use. Your enrollment serves as consent for ValySond to charge your payment method automatically once the trial ends.

Please ensure that your email settings allow delivery of confirmation and reminder messages. If you fail to receive them, contact our Customer Support Centre for assistance.

3. Billing Terms & Payment Methods

Charges will be processed automatically using the payment method you select at registration. The duration of your billing cycle corresponds to the subscription plan you choose. You will receive invoices and confirmation emails for each successful charge. If a payment fails, we may attempt to process it again, which could adjust your payment date. You remain accountable for any unpaid amounts until your subscription is canceled. ValySond may, at its sole discretion, offer subscription discounts without prior notice.

We support multiple payment options to make it easy for you to pay. All transactions are processed over a fully SSL-encrypted connection, and it is your responsibility to ensure that your payment details remain accurate and valid. If a payment cannot be completed, access to your account may be temporarily paused until the issue is corrected.

By submitting your payment information, you confirm that the card and billing details are valid and lawfully yours, and you consent to their sharing with authorized third parties such as payment processors or acquiring banks. Payments may be processed by independent third-party providers, whose terms and conditions also apply. ValySond is not liable for any actions taken by these third parties in connection with payment processing.

4. Subscription Cancellation & Refunds

You may cancel your subscription at any time. If you choose to cancel, your subscription will remain active until the end of the current billing cycle, and you will continue to have access to the service during this period.

Refunds are provided in accordance with our refund policy, which allows for refunds within 14 days of the payment, where applicable. Refunds are not typically issued on a prorated basis once this period has elapsed. If you believe you qualify for a refund, please contact our support team so we can review your request.

The Billing Terms of ValySond may change at any time, with revised fees published on the Service. Continued use of the Site or the purchase of a Membership after such updates indicates your acceptance of the revised terms and pricing.

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